Optimize patient engagement through ten motivational interviewing strategies and technologies built for care management. This helps patients become true partners in their care and can significantly improve outcomes at lower costs.

Facilitate clinician decision-making in critical care with high-fidelity physiologic data. This is delivered through a platform that supports efficient workflows with clinician dashboards and personal metrics displays.

Patient Enrollment

The success of any chronic care management (CCM) program depends on patient enrollment. A careful screening process ensures that patients are genuinely interested in the CCM program and have the insurance coverage needed to participate. Failure to be vigilant during this step can result in disproportional claim realization and lower financial performance.

Building continuous relationships between CMs and patients requires motivational interviewing techniques and technology to facilitate engagement. Interviewing techniques have been shown to enhance patient perceptions of CMs as partners in their health and well-being, improving outcomes.

The physician organizations interviewed used a combination of strategies to strengthen the relationship between CMs and their patients, including incorporating CMs into care team meetings and redesigning clinic workflows to allow nonphysician staff to perform CM functions.

Additionally, they leveraged a personalized nurse model, which includes dedicated nurses who consistently work with the same patient panels and care teams, establishing trusted relationships and maximizing productivity.

Patient Engagement

Patient engagement is a wide range of practices, including health self-management, communication, and education services that enable patients to assist in healthcare decisions. It also empowers patients to take action in their healthcare and to reduce unnecessary healthcare costs.

Effective patient care management is essential for healthcare providers to ensure coordinated and comprehensive healthcare delivery, promoting the well-being of individuals under their care.

An example of patient engagement is using e-tools to efficiently reach out to patients to nudge them on scheduling follow-up visits, remind them about appointments, or pass along functional educational materials. Other PSPs, randomized controlled trials involving a poster in hospital rooms, were designed to address potential safety lapses concerning hand hygiene (HH).

A clear-cut strategy that works around your organizational vision is vital for patient engagement success. To achieve it, healthcare organizations should deploy tools that enable them to track patient demand and preferences, resources available, scheduling efficiency, and service details quickly. This requires full transparency across the organization’s operations, which can be achieved through healthcare customer relationship management and electronic health records.

Patient Outcome Measures

Using high-quality data, healthcare organizations can evaluate patient outcomes. This helps them identify areas for improvement and achieve their Quadruple Aim goals. These include reducing hospital readmissions, hospital-acquired infections, and mortality.

Patient-reported outcome measures (PROMs) ask patients to rate their health status or feelings about their treatment. These tools may be generic (designed to be used with any population and cover many aspects of a construct measured) or condition-targeted.

Outcomes measurement tools help providers improve patient care and satisfaction, reduce costs, and ensure patient safety. They also allow hospitals to meet quality reporting requirements from state and federal governments, commercial payers, and organizations that assess and report on hospitals’ quality of patient care and safety.

Patients rely on publicly reported outcomes to make informed decisions about their healthcare. The goal is to provide a transparent and accessible environment that offers safe, high-quality care at a reasonable cost.

Patient Education

Patients experiencing a health crisis are often in uncharted waters and feel powerless and anxious. Educating patients on their condition, available treatments, and prognosis can help them understand what is expected of them and how to participate in decision-making. This helps them take ownership of their health and well-being, increasing engagement, adherence, and satisfaction.

Education should be personalized to each patient, using plain language and re-assessing the patient’s ability to “teach back” what was learned during each session. This can be done via phone, video, or in person, with the healthcare professional asking if there are any questions to clarify points.

Informed patients are less likely to have readmissions, which suits the patient and the hospital’s bottom line. It also helps reduce clinician burnout, which can result in decreased energy, depersonalization, anxiety, and depression – ultimately reducing overall clinical quality.